外贸实务口语句型及对话

时间:2021-08-31

  Unit 3 Telephone Calls 打电话

外贸实务口语句型及对话

  Telephone Calls

  打电话

  Brief Introduction

  电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题,如果能通过电话方式解决,那便是最快捷、最有效率的。

  Basic Expressions

  1. This is Dajiang Food Store. How may I help you?

  这里是大江食品店。请问我怎样能帮到你呢?

  2. Could you put me through to the toy department?

  请帮我接玩具部好吗?

  3. I’d like to order 3 cases of beer.

  我打算订购三箱啤酒。

  4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900.

  我叫托尼?史密斯,住上海宾馆2107房间,我的电话号码是 6567-8900。

  5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.

  您订的书请汇款一千五百元过来,邮资包括在内。

  6. Hold on a moment please.

  请稍等。

  7. I’ll see if she is in.

  我去看看她有没有在。

  8. I am afraid she is out at the moment.

  对不起,她这会出去了。

  9. I’ll be pleased to if I can.

  如果能的话,我很高兴。

  10. Extension 121, please.

  Sorry, the line is busy.

  请接121号分机。

  对不起,线路忙。

  11. Could I speak to Mr. Johnson, please?

  Sorry, there is no one by the name of Johnson here.

  我可以和约翰逊先生通话吗?

  对不起,这里没人叫约翰逊。

  12. Could you hold on a minute? I’ll get him for you.

  Certainly. Thanks.

  稍等,我帮你去叫他。

  行,谢谢。

  13. Mr. Smith is tied up at the moment.

  OK. I’ll call again later.

  史密斯先生现在脱不开身。

  好的,我回头再打电话过来。

  14. I am sorry I wasn’t in when you called.

  That’s all right.

  很抱歉你来电话时我不在。

  没关系。

  15. Operator, we were cut off. Could you reconnect me, please?

  Just a moment, please.

  接线员,电话断了。可以替我重新接通吗?

  请稍等片刻。

  16. Do you follow me?

  Yes, please go on.

  打电话

  听懂我的话了吗?

  听懂了,请接着谈。

  17. Have you got it?

  Sorry. Do you mind repeating?

  明白了吗?

  对不起,你介意再说一遍吗?

  Conversations

  Dialogue 1 (O=operator)

  O: International Trading Co. . Good morning.

  L: Good morning. May I speak to Mr. Smith, please?

  O: May I ask who’s calling, please?

  L: This is Miss LLi from the United Textiles.

  O: Just a minute, Miss Li.

  (Switches lines) Mr.Smith,

  Miss Li from United

  Textiles wants to speak to you.

  S: Put her through, please. Hello, Mr. Smith speaking.

  L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……

  -- 这是国际贸易公司。早上好。

  -- 早上好。我想和史密斯先生 通话,可以吗?

  -- 请问您是哪位?

  -- 我是联合纺织品公司的 李小 姐。

  -- 请稍候,李小姐。(转线路)

  史密斯先生,联合纺织品公 司的李小姐想和你通电话。

  -- 请把电话接过来。你好,我 是史密斯先生。

  -- 早上好,史密斯先生。我打 电话是为了你寄给我的那份 协议草案……

  Dialogue 2

  A: Marketing Manager’s Office. Can I help you?

  B: Mr. Smith, please.

  A: Sorry, he is out.

  B: What time do you expect him back then?

  A: Sorry, I am not sure. Can I take a message?

  B: No, thanks. I will call back later.

  A: That’s fine. Please call again later.

  B: OK. Thank you. Goodbye.

  -- 这是营销经理办公室。请问 有什么事吗?

  -- 请史密斯先生接电话。

  -- 对不起,他出去了。

  -- 那你估计他什么时候回来?

  -- 对不起,我不清楚。你要留 个口信吗?

  -- 不用了,谢谢,我待会再打

  过来。

  -- 那好。请过会儿再打来吧。

  -- 好的。谢谢你。再见。

  Dialogue 3

  A: United Development Corp. May I help you?

  B: I’d like to speak to Mr. Smith, please.

  A: Who shall I say is calling, please?

  B: This is Miss Zhang from ABC Corp.

  A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment.

  B: When will he come in, do you know?

  A: I suppose he won’t be in until 11:00.

  B: May I leave a message?

  A: Certainly.

  B: Please ask him to give me a call as soon as he returns. He has my number.

  A: Very well, Miss Zhang, I’ll do that.

  B: Thank you. Goodbye.

  -- 联合开发公司。您有什么事 吗?

  -- 我想和史密斯先生通电话。

  -- 可以告诉我您是哪位吗?

  -- 我是ABC公司的张小姐。

  -- 对不起,张小姐,史密斯先生 现在不在。

  -- 他什么时候来,你知道吗?

  -- 我估计他要到十一点才会来。

  -- 我可以留个口信吗?

  -- 当然可以。

  -- 他一回来就请他给我回个电话。 他有我的电话号码。

  -- 好的,张小姐。我会的。

  -- 谢谢。再见。

  打电话

  Dialogue 4

  A: Is Mr. Zhang there, please?

  B: Sorry. I can’t hear you. Would you please speak a little louder?

  A: I said, is Mr. Zhang there?

  B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.

  -- 请问张先生在吗?

  -- 对不起。我听不清楚。请说 大声一点好吗?

  -- 我是问,张先生在吗?

  -- 史密斯先生,电话线路不清 楚。请别挂,我把电话转到 另一条线路上去。

  Dialogue 5

  A: (on the phone) Hello? Smith here.

  B: Oh, Mr. Smith, my name is Melva Miller. You don’t know me, but I’m a friend of Mike Black.