Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.

PROFESSIONAL EXPERIENCE
1998-Present TECHNICAL ENGINEER
mERCER INE.,Albany,NY
Plan,coordinate, and execute hardware,software and network installation,configuration,maintenance,troubleshooting and repair operations for service contract clients.Specialize in maintaining IBM and Mac PCs,and peripherals with emphasis on networking environments.

• Develop and implement service schedules,systems and procedures to assure delivery of quality,cost-efficient technical services.
• Quickly diagnose causes of systems failures and malfunctions to ensure highest operating efficiencies,reliability,and quality performance standards.
• Respond immediately to emergency situations with sensitivity to deadlines and customer needs.
• Assist network engieers woth installation and trobleshooting of Appleshare and Novell systems.
• Analyze client equipment and operations to determine servicing and supply needs.
• Monitor and maintain cost-effective inventories of supplies,tools and materials.
• Investigate,test,and implement improvements to existing procedures.
• Consistently manage time and multiple tasks to meet deadline,established objectives,and quality performance standards.
• Foster clear communications and maintain excellent staff and client working relations.

1982-1988 Manager of information systems
KRITEL ASSOCIATES,INC.,Schnectady,NY
Directed and supervised all MIS,related activities for a financial services firm supplying critical,timely information to corporate client base.Adminstered DISTON'S 2 Novell 2X networks,maintaining peak operating efficienclen and providing user training for all hardware and software applications.Controlled budget costs for purchasing and operations.
LICENSES AND CERTIFICATIONS
CANDIDATE FOR CERTIFIED NETWARE ENGINEER/C.N.E.* CERTIFICATION IN MACINTOSH CPU. PRINTER,AND POWERBOOK REPAIR*CERTIFIED IN OKIDATA & EPSON LASER AND IMPACT PRINTERS*CERTIFICATION IN HEWLETT PACKARD LASER JET PRINTERS

TECHNICAL EXPERTISE

• Hardware proficiencies:IBM:AT,XT,PS2*MACINTOSH*HP:II-IIISI LASER PRINTERS,COLOR PLOTTERS*OKIDATA*EPSON*DEST OCR SCANNERS*STORAGE DIMENSIONS E/O SCSI DRIVE.
• Networks:APPLETALK*ETHERTALD*NOVELL NETWARE 2X,3X*CABLING,NODES PERIPHERALS.
• Software applications:DOS.MCINTOSH OPERATING SYSTEMS*MS WINDOWS 3.0,3.1*WINDOWS APPLICATIONS * CWP 5.1* WORD *EXCEL*LOTUS*WORDPERFECT 5.1*DISPLAYWRITE 4*QUICKEN 3.0*PAGEMAKER 4.0* HARVARD GRAPHICS 3.3*PUBLISH/TEXT PAC OCR* NUTSHELL PLUS II*PARADOX 3.0
  Notice:
• Professional licensure and certifications add weight to resume.
• Use of boldgace and itallcs provides a clean and crisp presentation.